Most anyone who has done even a small amount of traveling knows about Airbnb. The company has transformed how travelers get accommodations, interact with new cultures, and visit locations around the world. But beyond the customer-facing model, the company is also a leader in creating a strong employee experience. Instead of following the traditional business model, Airbnb creates change and empowers employees at all levels, which has a huge effect on the success of the company, both monetarily and culturally. […]

We talk a lot about employee experience and engagement, but what does that actually mean and can the two work together? Is it just free meals and on-site yoga, or does it go deeper? In doing research for my latest book on employee experience I found that the truth is that employee engagement and experience are vital keys that work together to improve culture. […]