Quick update. My site was hacked a few days ago and it was just now fixed; which is why I haven’t posted anything in a few days. Big thanks to the guys over at Blue Sail Creative for getting everything resolved within 24 hours! I
Before the holiday break we started off with a high level introduction to social CRM. If you haven’t read that post please do so. Today I want to address the topic of automation. CRM stands for customer RELATIONSHIP management so does automation really belong in
This week (on Thursday) I’m going to be heading to the Consumer Electronics Show (CES) in Las Vegas from the 7th-10th. I’ve never been to CES before but am certainly no stranger to Vegas. I wanted to take this opportunity to write about what I
When companies say that they are scared to get involved in social media because they don’t want to lose control of their brand what’s the most common response that we usually end up hearing? “You’ve never had control of your brand.” That statement is for
Before I get into how we can work together let me start off by letting you know where I’m going to be over the next month in the hopes that we might be able to meet in person at one of these locations: In LA
I was recently asked to speak at a conference in Turkey (in Istanbul) that I’m very excited about. I’ve been to Turkey before in October of 2008 and absolutely love it. I had the opportunity to travel quite a bit around Turkey to places such
UPDATED July 8, 2010 Chess Media Group in collaboration with Mitch Lieberman just recently released The Guide to Understanding Social CRM, a free whitepaper created to help brands and organizations navigate and understand Social CRM. I’m going to be speaking at the New Communications Forum
I’ve always been wanting to do a monthly series on the top blog posts so I’m going to make this a regular thing in 2010. However, I first want to share with all of you my most popular posts for 2009 (based on traffic). There
I just want to take this moment to wish everyone a very happy holidays! Stay safe and enjoy your time with family, friends, and loved ones. As for me, I’m flying home to visit family in LA from the 29th-4th and looking forward to spending
This is the fifth and final post of a multi-post series covering the discussion between SOCIALtality founder and 20-year Fidelity-enterprise veteran, Wendy Troupe and myself. The topics of our discussions were around Social Media, the emerging Enterprise 2.0 movement and the issues facing companies contemplating
