A few weeks ago I wrote about the Social CRM Process (read this first before moving on) which received quite a lot of attention and feedback from the online community. The process that I have created has since evolved to incorporate some additional ideas and
I really wasn’t going to write this post but on the advice of some colleagues and friends in the industry, I decided to go ahead and share my experiences with American Airlines. Here’s my story: Last week I booked a last minute ticket to Hawaii;
I had the opportunity to speak with and interview Brian Solis (who I’m sure many of you know) about his new book, Engage (Brian also wrote the forward for my book, Twittfaced). I didn’t want to ask the same boring questions that everyone else usually
I just recently came back from a short trip to Hawaii (sunburned and extremely angry with American Airlines). I booked the flight on a Wednesday evening and flew out Thursday afternoon (the next day). It was a spontaneous spur of the moment trip; I canceled
Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM because I believe there was a lot of valuable information and content that he presented. As I did with my recap of the first day
I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little sleep. I’ve never attended a Sugarcon event before but boy, am I glad I did. First of all I had the great pleasure of meeting
In preparation for my talk on social CRM at the New Comm Forum (which I hope you will attend, see sidebar), I am once again sharing another concept/image that I will be presenting. We, at Chess Media Group are calling it “Corporate SCRM Integration Fundamentals.”
We’ve been talking quite a bit about social CRM lately as I’m gearing up to present at the New Communications Forum in a few weeks. I’ve received some killer feedback on the Social CRM Process post that I wrote a few days ago. Collectively, we
Recently I highlighted and reviewed a report by Frost & Sullivan which talked about the impact of collaboration on overall business performance. The report was created a few years ago and was thus slightly dated. Fortunately someone from Verizon sent me a more updated version
People tell me I’m lucky. I’m my own boss that works whenever and from wherever I want. I don’t have to answer to anyone and I don’t have to work on things that I don’t love. If I want to take off to travel somewhere
