I just wanted to wish everyone a very happy Thanksgiving, it’s been a very interesting year thus far and I’m thankful for all that has happened. Blake (my girlfriend) and I came up with our list of the top 20 things we are thankful for
Earlier this month Cone released the results of their study on how consumers are using new media tools. Cone conducted an online survey of 1050 adults and defined “new media” as: “Dialog among individuals or groups by way of technology-facilitated channels such as social networks (e.g. Facebook);
If you put a consultant, an analyst, a vendor, and an end user client together in the same room and ask them to explain or discuss social CRM or social business (or pretty much anything else), you will get very different answers and explanations. Nothing
(Chess puzzle, white to move and mate in 2, can you figure it out?) There’s been some interesting blog fodder as of late around whether or not the terms Enterprise 2.0 or Social Business are more applicable in describing this shift towards emergent collaborative tools
A few folks have asked me to post my CMSWire articles here, while I can’t re-post them in their entirety, what I can do is provide snippets and then point you to where you can read the rest of them, does that work? This week
I thought it would be very interesting to look at how other people in the world are talking about, describing, and visualizing Social Customer Relationship Management (Social CRM). I found some pretty interesting images out there and compiled some of them below. I also included
In my opinion effective visuals are one of the greatest assets that a consultant possesses. However, we’re not just talking about pretty pictures, heck any designer can come up with pretty pictures. What I’m talking about is a way to visualize information in a simple way
Gartner recently released their Magic Quandrant report for internal social software vendors. The below images are courtesy of Read Write Web. The first image is for 2010 the second is from last year. You can clearly see that this year there are a lot less
As a part of our new partnership with Metz Consulting, we made both our client and strategic methodology public for the world to see (yes, we are sharing it and will continue to share a lot of other things in the near future). In our
Quick note, the picture is supposed to be of something “weird” that people will have a hard time explaining, it’s my analogy to “social.” This past week has been a flurry of conferences and events. I’ve literally had hundreds of conversations with so many people
