Is it more valuable to teach people how to find and use information to build and create the skills they need or is more valuable to teach people a skill? Put another way, is it more valuable to go to a college or to learn
Is it possible to change behaviors or to build a collaborative organization without technology? Think about that for a moment before you answer. Let’s say you are working at a large organization of a hundred thousand people. You want to become more collaborative, transparent, and
I spent this week traveling to San Diego where I spoke at the SOCAP conference and D.C where I spoke at KMWorld (the week before that I was at CMMA for media professionals in Florida). SOCAP is primarily focused on customer care, customer insight, and
The 12 principles of collaboration has been a topic that I have been writing about for a little while now but have never really put together in presentation form. I recently presented on this topic and wanted to share those slides with you. This presentation
When Chess was writing our case study with Booz Allen Hamilton on the U.S. Department of State and their collaboration initiatives, they told us that one of the things the U.S. Government was worried about was the fact that over the next 10 years or
A few days ago my friend Karthik (who works at Salesforce) called me up to get some ideas and advice on collaboration use cases for senior executives. In other words, why would any C-level leader see value in supporting and using a collaboration platform such
I’m going to have a regular column for InformationWeek (The Brain Yard) on everything related to enterprise collaboration. I’ll have around two articles there a month and will of course to continue to post here regularly. I’m actually going to try to increase the post
Collaboration platforms today have a unique ability to connect employees in the workplace on multiple levels. Today that focus is largely around actions that are taken in the workplace. Comments that are made, documents that uploaded, ideas that are submitted, badges that are earned, and
There’s a bit of an unsettling trend that I’m starting to pick up on more frequently these days. That trend is some organizations are wanting to switch collaboration vendors. I typically get at least 1-2 emails or phone calls on this every week and they
One of the things that organizations really need to consider when evaluating collaborative solutions is their use cases. Not only that, but also understanding the outcomes of those use cases and how they can map to a desired feature requirement. This is why we created
