Founder Of The Ritz-Carlton On Creating Purpose For Your Employees, Why It Matters, And How To Do It
My guest this week is Horst Schulze, Co-Founder and former President at the Ritz-Carlton and author of the new book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise. Horst is passionate about employee experience and you will hear him mention it several times throughout our conversation. the importance of giving employees a purpose, giving them context around why they are doing what they are doing and why it matters and helping them to feel like they belong are crucial elements that Horst use to build a successful brand. And he gives specific examples of how they did this at the Ritz-Carlton. He also feels that we have a leadership crisis–you will hear what that crisis is and what he suggests we do to fix it. We also discuss how hiring has changed, what Horst’s most difficult business decision was, and his take on Millennials.