Two of the biggest buzzwords in business these days are transparency and authenticity. But according to bestselling author, speaker, and entrepreneur Seth Godin, it’s time to throw those words out of our vocabularies. Brands and people shouldn’t aim to be authentic or transparent. That’s because a workplace culture that claims to allow employees to be authentic or transparent is a lie.
Today we have a returning guest, bestselling author, speaker and founder of altMBA, Seth Godin. Join us as we talk about his newest book, This is Marketing: You Can’t Be Seen Until You Learn to See. We also talk about what Seth has been up to over the past year, why he has 233 Grateful Dead albums, his experience working with science fiction write Isaac Asimov, and why authenticity is the wrong approach for organizations.
If you’ve called a wireless providers to change your service, an online company to place an order, an airline to book a ticket, or a healthcare plan to update your coverage, you’ve likely talked to an Alorica employee.
With more than 100,000 employees across the globe, Alorica is one of the biggest customer experience providers in the world. In the past three years, the company has grown more than four times—staggering growth for a company in any industry
This week’s guest is Andy Lee, Founder, Chairman and CEO at Alorica. Today we are exploring what skillsets are needed for the future of work, why Andy feels that the AI hype is not based in reality, a look at the ethics and social responsibility behind outsourcing to technology, and how Alorica is investing in microlearning.
It’s no secret that technology moves quickly. Much of the technology we depend on today wasn’t even around five or 10 years ago. It’s an exciting time, but the growth of technology can also bring a lot of anxiety. People are worried about getting left behind and not being able to contribute at work or in society.
My guest today is Mike Fenlon, Chief People Officer at PwC US. Our conversation today revolves around PwC’s innovative Digital Accelerator Program that allows the organization to keep employees from feeling left behind in the fast paced digital revolution we’re living in. You will hear how it was created, how it works, how they keep managers from falling back into old habits, and how the program impacts not just employees, but the business community as a whole.