My guest today is Judy Marks, President of Otis Elevator Company. Today our fascinating discussion touches on the role of AI and data in this space, how Otis is upskilling their employees including their mechanics, trends Judy is paying attention to, how she became CEO at Otis, and much more.
Employee experience is the next battleground to attract and retain the best talent. Creating great experiences for our employees is critical to succeed in the future of work, but the problem is there is a lot of confusion around what employee experience actually means. Some of the main issues we have to address are:
Today’s guest, Maynard Webb, is a repeat guest from back in 2015. Maynard is the author of Dear Founder: Letters of Advice for Anyone Who Leads, Manages, or Wants to Start a Business. He is also the former COO of eBay, former CEO & Chairman at LiveOps, and a board member for Salesforce, Visa, and Everwise. Join us as we talk about Maynard’s experience working at companies like IBM and eBay, his advice to people who want to quit their jobs, how to drive corporate culture, how to get people excited about the work they do and more.
Two of the biggest buzzwords in business these days are transparency and authenticity. But according to bestselling author, speaker, and entrepreneur Seth Godin, it’s time to throw those words out of our vocabularies. Brands and people shouldn’t aim to be authentic or transparent. That’s because a workplace culture that claims to allow employees to be authentic or transparent is a lie.
Today we have a returning guest, bestselling author, speaker and founder of altMBA, Seth Godin. Join us as we talk about his newest book, This is Marketing: You Can’t Be Seen Until You Learn to See. We also talk about what Seth has been up to over the past year, why he has 233 Grateful Dead albums, his experience working with science fiction write Isaac Asimov, and why authenticity is the wrong approach for organizations.
If you’ve called a wireless providers to change your service, an online company to place an order, an airline to book a ticket, or a healthcare plan to update your coverage, you’ve likely talked to an Alorica employee.
With more than 100,000 employees across the globe, Alorica is one of the biggest customer experience providers in the world. In the past three years, the company has grown more than four times—staggering growth for a company in any industry